DETAILS OF payment methods and postal charges. Please also see our Terms and Conditions

   

Terms and Conditions

Please take a few minutes to read our terms and conditions. When you make a purchase from us you are indicating that you agree to be bound by them. We may at any given time review and update these terms and conditions without notice.

Prices

All our prices are quoted in UK Pounds Sterling and goods are sold under English law. Prices may be subject to change beyond our control at any given time, but will be updated as soon as possible. If the cost of your order increases, we will contact you and await your instructions. Ordering outside the UK Mainland may incur additional postage charges, please contact us for a quote. Please note all prices are inclusive of VAT.

Availability

All products are subject to availability

Delivery

Goods charged by credit card are usually despatched within 14 working days subject to availability. Delivery charges are stated at checkout, Delivery will always be made to the address provided by you. Once goods have been delivered to you or your nominated address, PASC Equestrian will not be liable for their subsequent loss or damage. If your order has not been received within 14 working days of the dispatch email notice, please first contact your local Post Office and sorting office as these are the places our undelivered parcels are usually taken. You should also receive a ‘failed delivery’ card through your letterbox stating time/date the delivery was attempted. Any customer who fails to act on a ‘failed delivery’ card and the item is subsequently returned to PASC Equestrian (you usually have 5 working days to act on the failed delivery) will be asked to pay the cost of re-shipping the item back out to them. If you do not receive the parcel or a failed delivery card within 14 working days you should contact PASC Equestrian by replying to the dispatch email. In the unlikely event of an item being out of stock and taking longer than 30 days to deliver you will be notified via email and offered a full refund if you chose to cancel your order.

Returns Policy

General Returns Summary

We are happy to exchange or refund items not suitable subject to our Returns Policy. On receipt and inspection of your goods (please note: the law states inspection means examine and does not permit you or your horse to wear or use the items) you deem them as unsuitable and wish to return them you must notify us you wish to cancel the sale within 7 days of receipt of your goods either by email or by letter. We will then send you a unique return code. No items will be accepted back to PASC Equestrian without a return code, and invoice/copy invoice, the latter was sent with your order. If these conditions are not adhered to items will be returned back to the sender at the sender’s expense. All items must be returned to our premises within 7 days of us issuing you with a returns code, at the sender’s expense. We recommend you use a ‘signed for’ or ‘recorded’ service.

PASC Equestrian is not responsible for the goods until they are back in our possession. Where an exchange of goods has been sanctioned we reserve the right to charge you our costs for posting the exchange goods back out.

Where a refund has been sanctioned we will refund correctly returned items, within 28 days of item receipt to PASC Equestrian, via the same method as payment was made..

.

Non-Refundable Items and Costs – PLEASE READ BEFORE YOU BUY.

1.       NON REFUNDABLE: Standard or actual postage incurred (whichever is the greater with prices on application) will be deducted from refunds on correctly supplied returns. Actual shipping costs will not be refunded.

2.       NON REFUNDABLE: Any item returned in less than perfect conditions e.g. Items not in original packaging, creased, marked, tags missing, incomplete or rugs tried on horses without the use of a cotton sheet underneath resulting in hair on returned rug making it unfit for re-sale.

3.       NON REFUNDABLE: Any item sent back without the correct paper work

4.       NON REFUNDABLE: Special Orders i.e. orders made to individual specifications, design or measurements

5.       NON REFUNDABLE: Undergarments, riding hats, jewellery, horse bits, lotions, potions and powders. (If unsure please email before you buy)

6.       NON REFUNDABLE: customers requesting a return after 7 days of receipt of item.

7.       NON REFUNDABLE: items returned after 7 days of return code  issued

General Notes

Please take care of your items when examining them; it is your legal duty to do so. We cannot make a full refund on saddles that are marked in any way, including marks on girth straps. We will not refund leather boots that have creases or that have been worn outside. When trying on leather boots if the boot does not do up easily - then the boot does not fit you - if you try to force them the zip may burst. When trying a rug on your horse, please do so over a cotton sheet, we will not accept any rugs on our premises that have been dirtied (Health and Safe Act 1972) For safety reasons all equine attire is made to break under pressure through incident, bad fit, etc… for example; we are not responsible for tears in rugs, tight straps breaking when horse rolls, buckles giving on ill fitting rugs, head collars breaking if horse pulls back are just a few examples of how horse attire can be damaged the list is endless but please use common sense and question how the item has become damaged before you complain the item is at fault. The above also applies for human attire. In the event you force zips/break straps etc, causing damage to items you are in breech of your statutory rights whilst examining an item, so please take reasonable care of the item in your possession, to avoid making it invalid for refund.

If you return an item as damaged and we suspect that you have deliberately tampered with or broken the item and claimed goods were faulty on issue we will take the necessary action to recover losses in court and involve the police to deal with any criminal fraud. Goods returned under complaint must be clean/dry (Health and Safe Act 1972) and will not be accepted back on our premises without prior consent from Fast Tack Direct. Goods returned under complaint will be examined by our Q.C. Team on return who may seek further expert advice when needed. This process may take up to 28 days before we can tell you of any outcome. Wear and use of an item prior to the item devoping a fault will be taken into consideration when issuing a refund on an item returned under complaint and subsequently if we agree an item is faulty a refund will be made on that basis. If a customer uses an item after fault has appeared under English Law the customer is deemed as accepting the fault. All Returns of any nature must include a return code and relevant paperwork mentioned in our general return policy. It is the customer’s responsibility returning any goods under complaint back to Fast Tack Direct.

 

Terms and Conditions

Please take a few minutes to read our terms and conditions. When you make a purchase from us you are indicating that you agree to be bound by them. We may at any given time review and update these terms and conditions without notice.

Prices

All our prices are quoted in UK Pounds Sterling and goods are sold under English law. Prices may be subject to change beyond our control at any given time, but will be updated as soon as possible. If the cost of your order increases, we will contact you and await your instructions. Ordering outside the UK Mainland may incur additional postage charges, please contact us for a quote. Please note all prices are inclusive of VAT.

Availability

All products are subject to availability

Delivery

Goods charged by credit card are usually despatched within 14 working days subject to availability. Delivery charges are stated at checkout, Delivery will always be made to the address provided by you. Once goods have been delivered to you or your nominated address, PASC Equestrian will not be liable for their subsequent loss or damage. If your order has not been received within 14 working days of the dispatch email notice, please first contact your local Post Office and sorting office as these are the places our undelivered parcels are usually taken. You should also receive a ‘failed delivery’ card through your letterbox stating time/date the delivery was attempted. Any customer who fails to act on a ‘failed delivery’ card and the item is subsequently returned to PASC Equestrian (you usually have 5 working days to act on the failed delivery) will be asked to pay the cost of re-shipping the item back out to them. If you do not receive the parcel or a failed delivery card within 14 working days you should contact PASC Equestrian by replying to the dispatch email. In the unlikely event of an item being out of stock and taking longer than 30 days to deliver you will be notified via email and offered a full refund if you chose to cancel your order.

Returns Policy

General Returns Summary

We are happy to exchange or refund items not suitable subject to our Returns Policy. On receipt and inspection of your goods (please note: the law states inspection means examine and does not permit you or your horse to wear or use the items) you deem them as unsuitable and wish to return them you must notify us you wish to cancel the sale within 7 days of receipt of your goods either by email or by letter. We will then send you a unique return code. No items will be accepted back to PASC Equestrian without a return code, and invoice/copy invoice, the latter was sent with your order. If these conditions are not adhered to items will be returned back to the sender at the sender’s expense. All items must be returned to our premises within 7 days of us issuing you with a returns code, at the sender’s expense. We recommend you use a ‘signed for’ or ‘recorded’ service.

PASC Equestrian is not responsible for the goods until they are back in our possession. Where an exchange of goods has been sanctioned we reserve the right to charge you our costs for posting the exchange goods back out.

Where a refund has been sanctioned we will refund correctly returned items, within 28 days of item receipt to PASC Equestrian, via the same method as payment was made..

.

Non-Refundable Items and Costs – PLEASE READ BEFORE YOU BUY.

1.       NON REFUNDABLE: Standard or actual postage incurred (whichever is the greater with prices on application) will be deducted from refunds on correctly supplied returns. Actual shipping costs will not be refunded.

2.       NON REFUNDABLE: Any item returned in less than perfect conditions e.g. Items not in original packaging, creased, marked, tags missing, incomplete or rugs tried on horses without the use of a cotton sheet underneath resulting in hair on returned rug making it unfit for re-sale.

3.       NON REFUNDABLE: Any item sent back without the correct paper work

4.       NON REFUNDABLE: Special Orders i.e. orders made to individual specifications, design or measurements

5.       NON REFUNDABLE: Undergarments, riding hats, jewellery, horse bits, lotions, potions and powders. (If unsure please email before you buy)

6.       NON REFUNDABLE: customers requesting a return after 7 days of receipt of item.

7.       NON REFUNDABLE: items returned after 7 days of return code  issued

General Notes

Please take care of your items when examining them; it is your legal duty to do so. We cannot make a full refund on saddles that are marked in any way, including marks on girth straps. We will not refund leather boots that have creases or that have been worn outside. When trying on leather boots if the boot does not do up easily - then the boot does not fit you - if you try to force them the zip may burst. When trying a rug on your horse, please do so over a cotton sheet, we will not accept any rugs on our premises that have been dirtied (Health and Safe Act 1972) For safety reasons all equine attire is made to break under pressure through incident, bad fit, etc… for example; we are not responsible for tears in rugs, tight straps breaking when horse rolls, buckles giving on ill fitting rugs, head collars breaking if horse pulls back are just a few examples of how horse attire can be damaged the list is endless but please use common sense and question how the item has become damaged before you complain the item is at fault. The above also applies for human attire. In the event you force zips/break straps etc, causing damage to items you are in breech of your statutory rights whilst examining an item, so please take reasonable care of the item in your possession, to avoid making it invalid for refund.

If you return an item as damaged and we suspect that you have deliberately tampered with or broken the item and claimed goods were faulty on issue we will take the necessary action to recover losses in court and involve the police to deal with any criminal fraud. Goods returned under complaint must be clean/dry (Health and Safe Act 1972) and will not be accepted back on our premises without prior consent from Fast Tack Direct. Goods returned under complaint will be examined by our Q.C. Team on return who may seek further expert advice when needed. This process may take up to 28 days before we can tell you of any outcome. Wear and use of an item prior to the item devoping a fault will be taken into consideration when issuing a refund on an item returned under complaint and subsequently if we agree an item is faulty a refund will be made on that basis. If a customer uses an item after fault has appeared under English Law the customer is deemed as accepting the fault. All Returns of any nature must include a return code and relevant paperwork mentioned in our general return policy. It is the customer’s responsibility returning any goods under complaint back to Fast Tack Direct.